Salesforce CRM integration and configuration

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Salesforce CRM integration and configuration

01

Salesforce : Optimize your Customer Relationship Management with Logigroup

When it comes to customer relationship management (CRM), Salesforce is now one of the most complete solutions. With its manySaaS (Software as a Service) features, Salesforce enables companies to improve their customer relationship strengthen team collaboration, and develop custom Salesforce applications tailored to their specific needs.

We provide you with experienced Salesforce consultants, and we support you in the digital transformation of your customer relationship by developing custom applications and solutions that improve your operational efficiency.

02

The key benefits of Salesforce

  • Centralization and integration : Customer and operational data are centralized within a single platform, with possibility to integrate with existing systems, for unified information and process management.
  • Advanced analytics and reporting : Salesforce helps develop a complete and up-to-date visibility from sales performance perspective for informed decision-making.
  • Flexibility and customization : thanks to the solution’s flexibility, it is possible to customize processes and interfaces according to the specific needs of the organization and strategic directions.
  • Security and compliance : Rigorous security standards are offered, ensuring the protection of sensitive data and working towards regulatory compliance.
  • Process automation : Some low-value added business processes can be automated, reducing operational risk and generating more efficiency and productivity.

03

The main Salesforce solutions

  • Sales Cloud is a CRM (Customer Relationship Management) solution dedicated to sales management. It allows sales teams to track leads, automate sales processes, manage opportunities, and forecast revenue.
  • Commerce Cloud is an e-commerce platform that enables businesses to create personalized, omnichannel whether online, in-store, or on mobile. It makes it easy to manage products, promotions, and payments.
  • Service Cloud is designed to improve customer experience by offering comprehensive support and customer service management. Businesses can manage customer requests and complaints, and provide omnichannel support (phone, email, chat, social media)
  • CRM Analytics is a data analytics solution that helps visualize, analyze, and evaluate business data for better decision-making. It combines features from Tableau with the prediction capabilities of Salesforce Einstein.
  • Marketing Cloud helps businesses create and manage multichannel marketing campaigns, with tools to personalize customer experience. It enables the automation of email campaigns, social media campaigns, and much more.

04

Our services Salesforce

Logigroup offers several specific services and provides you with experienced consultants to harness the possibilities of Salesforce :

  • Integration and configuration : We set up and integrate Salesforce with other applications
  • Data Migration : We are making data migration to Salesforce smooth and easy while ensuring continuity of services
  • Lightning Development : Using App Cloud tools and Lightning components, we create custom apps and workflows for the best user experience
  • Salesforce App Development : We create custom apps using the dedicated APEX development language

Contact us today to find out how our Salesforce consultants can help you transform your customer relationship.

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